What is an ISAE 3000 statement?
An ISAE 3000 statement is an independent auditor’s report that documents how a company works in a structured way with selected requirements and controls. This may include areas such as GDPR, data protection, information security, or other compliance-related topics.
For companies selecting suppliers for digital solutions, the statement can serve as an important mark of quality. It shows that key processes and controls are not only described internally but have also been reviewed and assessed by an independent third party.
At itpilot, we have chosen to obtain both ISAE 3402 and ISAE 3000 statements, as our solutions often involve both business-critical systems and personal data.
Why is an ISAE 3000 statement relevant?
When you collaborate with an external supplier, you often grant access to systems, data, and business processes. This naturally places demands on security, documentation, and responsible handling.
An ISAE 3000 statement can therefore be relevant, as it provides insight into whether the company works systematically with the areas that matter to customers, partners, and regulatory authorities.
Many suppliers talk about security and compliance. An ISAE 3000 statement helps document this in practice.
What does an ISAE 3000 statement cover?
ISAE 3000 is a flexible standard that can be adapted to the specific area being assessed. As a result, the content may vary from one company to another.
A statement will typically cover areas such as:
- processing of personal data and GDPR procedures
- access management and user permissions
- information security and internal policies
- documentation of processes and controls
- risk management and ongoing monitoring
- governance of relevant sub-processors or third parties
The key point is that the company not only describes its processes but also has them assessed by an independent auditor.
The difference between ISAE 3000 and ISAE 3402
Although the two types of statements are often mentioned together, they serve different purposes.
ISAE 3402 is typically used to document controls within the services and operational processes a supplier delivers to its customers. This may include areas such as hosting, operations, development, or other services that customers rely on.
ISAE 3000 is broader and is often used to document compliance with requirements related to GDPR, data protection, information security, and governance.
In short, ISAE 3402 often focuses on service delivery and operational controls, while ISAE 3000 focuses on documented compliance with specific requirements and responsible data handling.
Type I and Type II – what is the difference?
An ISAE statement is issued as either Type I or Type II.
Type I assesses whether the controls are properly described and designed at a specific point in time.
Type II goes a step further and assesses whether the controls have operated effectively over a period of time—typically 6 or 12 months.
For customers and partners, a Type II statement generally provides the strongest level of assurance, as it demonstrates that the processes not only look correct on paper but also function effectively in practice. This is why itpilot has chosen to obtain an ISAE 3000 Type II statement.
Why has itpilot chosen an ISAE 3000 statement?
At itpilot, we develop and maintain solutions that often involve personal data or play a role in critical business processes. For this reason, we naturally work in a structured way with security, documentation, and clear procedures.
An ISAE 3000 statement supports this work by having relevant controls and processes reviewed by an independent auditor. This provides a stronger foundation for trust and collaboration—for both us and our customers.
For us, it is not just about having the statement itself, but about the processes and controls behind it.
What does this mean for you as a customer?
When selecting a supplier, it is of course about competencies, experience, and the ability to deliver the right solution. But it is also about how the supplier operates behind the scenes.
An ISAE 3000 statement can provide additional reassurance, as it demonstrates a focus on structure, accountability, and documented processes.
A professional and trustworthy partner
At itpilot, we see documentation and well-structured processes as a natural part of being a professional partner.
Many can claim they work securely and in a structured way. We prefer to be able to document it. This helps create confidence for the companies that choose us as their supplier of digital solutions.
Want to know more?
If you would like to learn more about our work with security, compliance, and assurance statements—or how we can help you with a digital solution—you are always welcome to contact us. Call us on +45 87 25 07 87 or fill out the contact form.
