System integration that connects your systems, data and workflows
When your systems do not communicate properly, manual processes, duplicate work and data errors quickly arise. At itpilot, we develop system integrations that connect your business-critical solutions and create a more efficient data flow across your company.
We help you map your needs, choose the right technical solution and develop stable connections between systems such as your webshop, ERP, accounting system, CRM, PIM, BI platforms and custom-built systems.
When your systems are disconnected, you feel it in your daily operations
Many companies use several different systems for sales, finance, inventory, customer data, product data, reporting, operations and administration. Each system may work well for its specific purpose, but when the systems are not connected, friction quickly occurs.
When your systems do not work together, data silos easily arise, where important information is isolated in individual systems and cannot be used effectively across the company. This often means that data has to be transferred, checked or updated manually to keep processes connected.
This could be order data that has to be entered manually from your webshop into your accounting system. Product data that has to be updated in several places. Customer data that does not match between your CRM and other platforms. Or reports based on data that first has to be collected and processed manually.
This costs time, creates errors and makes it harder to scale your processes.
With the right system integration, data can flow automatically between your systems. This gives you a better overview, fewer manual workflows and a more reliable foundation for operations, customer service, reporting and decision-making.
What is system integration?
System integration is the development of technical connections between different IT systems, allowing data to be exchanged automatically, securely and in a structured way.
This could be an integration between a webshop, ERP system, accounting system, CRM, PIM, BI platform or other digital solutions that support your business.
System integration can be relatively simple or highly complex. A simple system integration might involve transferring data from one system to another to avoid manual entry. This could be form submissions, order data, customer data or product information that is automatically sent to the system where it needs to be used.
More complex system integrations can involve several systems, different data sources, specific business rules, two-way synchronisation, advanced error handling or integrations that form part of a larger software solution. In these cases, it is not enough to connect the systems technically. The integrations must be planned and developed so they support your processes, data quality and operations over time.
Whether the need is simple or complex, the goal is the same: to create better coherence between your systems, data and workflows.
What types of system integration are there?
System integration can be built in different ways depending on your systems, needs and workflows. Some integrations are developed as API integrations, where systems exchange data directly. Others are data integrations, where data from several sources is collected, structured and made usable across the company.
In more complex solutions, there may be a need for middleware, integration with legacy systems or custom-built connections that link several applications and workflows together.
Examples of system integrations
System integration can look very different from one company to another. Some need to connect a webshop and an accounting system. Others need to gather product data in a PIM system, automate sales processes in a CRM or prepare data for reporting in a BI platform.
Here are some of the types of integrations we typically help with:
A webshop or website rarely stands alone. The digital platform often needs to exchange data with an accounting system, ERP, CRM, inventory system, payment solution, shipping solution, PIM or other internal systems.
With system integrations, you can automate key parts of the flow around orders, customers, products, inventory status and payments. This reduces the need for manual entry and creates a more efficient digital business.
For companies with many products, multiple order flows or several sales channels, webshop integrations can be essential for creating a stable and scalable solution.
The ERP system is often a central part of the company’s operations. It typically handles data about orders, inventory, finance, customers, suppliers, products and internal processes.
When the ERP system is integrated with other systems, data can flow more efficiently across the company. This could be from webshop to ERP, from ERP to PIM or from ERP to BI platforms.
A good ERP integration can reduce manual processes and ensure that central data only needs to be maintained in one place.
Financial data is often closely connected to orders, invoicing, payments, subscriptions, inventory and reporting. When the accounting system is not integrated with the other systems, manual work and errors can quickly arise.
With an integration to the accounting system, you can automate parts of invoicing, order transfer, customer data, payment status and reporting. This creates a more efficient finance process and better coherence between operations and accounting.
A CRM system gathers knowledge about customers, leads, sales processes and relationships. But the value of CRM data depends on whether the information is up to date and can be used across the company.
With a CRM integration, customer data, sales activities, form submissions, marketing data or order information can be connected with other systems. This gives sales and customer teams a better overview and reduces the need for manual updates.
BI platforms and reporting solutions depend on valid data. If data first has to be collected manually from several systems, reporting becomes both time-consuming and vulnerable to errors.
With system integrations, data from ERP, CRM, webshop, accounting system, PIM or other sources can be collected and structured, giving you a better basis for decision-making.
This can be relevant if you want more automated reporting, better management information or more precise insight into sales, operations, inventory, customers or performance.
A PIM system makes it possible to collect, structure and maintain product data in one place. But a PIM solution only creates full value when product data can be used across webshop, website, ERP, catalogues, dealer portals and other digital channels.
With a PIM integration, product texts, images, technical specifications, prices, inventory status and categories can be synchronised more efficiently between systems.
This is especially relevant for companies with many products, complex product data or a need to present consistent information across several platforms.
To support PIM integrations, we have developed PIMpilot, which can act as a link between PIM systems and the platforms where product data needs to be used. The solution can be integrated with a wide range of systems and supports a more efficient flow of product data across your digital platforms.
Do you want to reduce manual processes and create a better data flow between your systems? Contact us
+45 87 25 07 87
System integration as part of your software solution
System integration is often closely connected to other development tasks. Sometimes the integration is the core of the solution. In other cases, it is an important part of a larger digital platform, a custom-built software solution or an app.
At itpilot, we rarely see system integration as an isolated technical connection. We see it as part of the overall solution that needs to support your business.
System integration and software development
Many systems offer standard integrations, but they do not always fit the company’s workflows, data model or business logic.
If you have specific processes, complex data flows or need a solution that can be developed further over time, system integration can be a natural part of a larger software development project.
Here, we draw on our experience with software development, so the integration is built around your specific needs – not only around the standard options available in the systems.
This can be relevant if you need a platform, an internal tool, a custom-built solution or a digital process where several systems need to work together.
System integration and app development
In some projects, it is not enough for data to flow correctly between systems. The data also needs to be available to employees, customers or partners in a user-friendly digital solution.
Here, system integration can be combined with app development, so data becomes available where users need it.
This could be an internal app for employees, a customer platform, an ordering solution, a service tool or a mobile solution where data from several systems is gathered in one interface.
When integration and user experience are considered together, data is not just moved. It is made usable.
Do you want to reduce manual processes and create a better data flow between your systems? Contact us
+45 87 25 07 87
Security, documentation and ISAE
When systems are connected, data is often moved that is important for operations, finance, customers, products, reporting or other business-critical areas. That is why security, documentation and clear processes are an important part of working with system integrations.
At itpilot, we work in a structured way with development, operations and documentation. This applies both to the technical solution and to the processes surrounding it.
We have both ISAE 3402 and ISAE 3000 assurance reports. This means you get a partner that can document relevant controls, security measures and processes around the solutions we develop and operate.
This gives you a stronger foundation when system integrations need to become part of your overall IT setup and handle data that your company depends on in everyday operations.
How we develop system integrations
At itpilot, we work with system integration as a development task where technology, business and operations need to come together. We do not start with the code. We start by understanding your systems, data and workflows, so the integration is built for the reality it needs to function in. A good system integration is not just about technically connecting two systems. It needs to support your processes, ensure correct data flow and function reliably in daily operations.
1
We map your systems, data and workflows
We start by gaining an overview of the systems you use today and the workflows the integration needs to support. Here, we look at where data originates, where it needs to be used, who maintains it, and where manual processes, errors or duplicate work occur today.
2
We map data sources and data flow
Once the systems have been mapped, we define which data needs to flow between the systems. We also clarify which system is the primary data source, how often data needs to be updated, and how the integration should handle changes or errors.
A clear data flow makes the integration more stable and easier to maintain. It reduces the risk of unclear responsibilities, duplicated data and situations where different systems show different information.
3
We define the technical integration solution
Based on your needs and system landscape, we define the technical solution. This could be through APIs, custom-built connections, middleware or as part of a larger software solution.
Here, we take into account the technical possibilities, compatibility between systems, business requirements and the operational environment the integration needs to function in.
4
We develop and test the integration
Once the technical plan is in place, we develop the integration and test it thoroughly. Here, we check data flow, error scenarios, performance and the interaction between the systems involved.
The goal is not just to make the systems communicate, but to create a solution that works reliably and supports your workflows in practice.
5
We implement and document the solution
When the integration is ready, we help with implementation and documentation. The documentation makes it easier to understand, maintain and further develop the solution when your needs, systems or workflows change.
6
We help with operations, support and further development
After implementation, we can help with operations, support, monitoring and further development. A system integration is often not a one-off task, but part of the company’s ongoing digital development.
That is why we include logging, error handling and operations from the start, so the integration does not only work at launch – but also in everyday use.
Do your systems, data and workflows need to be better connected?
If you experience manual processes, data issues or a lack of coherence between your systems, system integration can be an important step towards a more efficient digital everyday operation.
Tell us briefly which systems you work with and where you experience challenges today. Then we will have a non-binding conversation about how itpilot can help you create better coherence between systems, data and workflows.
Selected cases with system integration
We have helped companies develop integration solutions that automate data flow, connect workflows and create more efficient digital processes. Here you can see selected examples of projects where system integration has been an important part of the solution.